Series

Multi-part guides, one chapter a day.

Each series builds a complete playbook over several parts. Start at part one, or pick up where the story is today.

In progress

The Account Management Playbook

An eight-part practical series on managing B2B accounts well, from writing the account plan and mapping stakeholders to QBRs, success plans, expansion, recovery and champion changes. Each part comes with formulas, worked examples and a plan you can apply.

3 of 8 parts