Clarivoxx ebook library
3 ebooks · PDF
- Free sample chapter of every book
- 14-day money-back guarantee
- One-time payment, PDF download
The Professional Customer Support Playbook
Better replies, fewer escalations, a clear path from agent to leader.
12 chapters · 103 pages · Abdessamad Ghanem
Free sample on the book page
Head of Support
The blueprint to build, staff and lead a 50-agent support department, with the dashboards I used.
35 chapters · 233 pages · Abdessamad Ghanem
Free sample on the book page
AI at Work
152 prompts and 30 workflows for email, support, career and business, with a human check built in.
50 chapters · 347 pages · Abdessamad Ghanem
Free sample on the book page
Not sure where to start?
Compare the ebooks
- You answer customers every day and want better replies, calmer escalations and a path to team lead.The Professional Customer Support PlaybookWrite replies that solve the problem the first time, handle difficult customers and escalations, and track the right support KPIs.12 chapters · 103 pages · 7 included resources · PDF$19.99
- You lead a support team, or have to build, staff and report on a whole support department.Head of SupportDesign, staff and run a support department: structure, hiring, staffing math, quality, dashboards and reporting to executives.35 chapters · 233 pages · 6 included resources · PDF$39.99
- You want AI to save you time on emails, reports and customer replies without risking your data.AI at WorkUse tested prompts and step-by-step workflows for everyday work, with a review habit and clear privacy rules.50 chapters · 347 pages · 7 included resources · PDF$29.99
Practical ebooks for work with customers, teams and your own time
Every Clarivoxx ebook is written by Abdessamad Ghanem from real work in customer support and customer success. Each one is built to be used, not just read: step-by-step methods, worked examples with numbers, checklists, templates and printable worksheets.
Start with the customer support playbook for better replies and fewer escalations, read Head of Support to build and lead a whole support department, or use AI at Work for 152 copy-and-paste prompts and 30 workflows with clear privacy rules. All books are PDF downloads with a one-time payment.