Check your support KPIs in 2 minutes.
Free tools with real advice for support, success, CX and sales teams. Know which number to fix next.
Erlang C · Live
How many agents do you need?
Agents on the phones
11agents
Occupancy looks healthy. Keep it under 85% to avoid burnout.
Free CX dashboard
All your KPIs on one screen.
Add any calculator, see trends, get founder advice. Free account with an email code.
Sample data
58
free tools
Ask the coach
A coach for hard support moments.
A key account wants a refund outside policy. What do I say?
Start with what you can do. Acknowledge the impact, then offer a credit on the next invoice instead of a refund.
And if they push back?
Escalate to the account manager with a one-line summary: value of the account, what was offered, what they want.
Team health check
14 questions. 3 things to fix first.
Sample score
Ebooks · PDF
Playbooks from the floor.
Monthly newsletter · free
One useful letter a month.
New articles, a tool to try and one thing to fix this month. Unsubscribe in one click.
Team forecast
3-month projection per agent.
See who is on track before the quarter ends.
58 free calculators
Tools by team.
Erlang C
Agents needed for your call volume
First response time
How long customers wait for a first reply
AHT
Average handle time per contact
FCR
First contact resolution rate
Cost per ticket
What one ticket really costs
Ticket backlog
Days to clear the open queue
Abandonment rate
Callers who hang up before an answer
Templates
Copy, print, run.
Ready-made files we use on our own support floor. CSV, printable and Excel.
Latest articles
Read before you fix.
Account Management · November 2, 2026
How to Run a Quarterly Business Review (QBR)
How to run a quarterly business review customers attend: a 60-minute agenda, a one-week prep checklist, a value formula and a follow-up routine.
Account Management · October 26, 2026
How to Map Stakeholders in a B2B Account
Account Management · October 19, 2026
How to Write a Customer Account Plan
Customer Success · September 24, 2026
How to Calculate Renewal Rate: Logo vs Dollar
For teams · Paid
The team dashboard.
Agents this week · Sample data
Every team, every agent, one view.
| Agent | Team | Tickets | CSAT | FRT |
|---|---|---|---|---|
| Agent A | B2B partners | 212 | 94% | 38m |
| Agent B | Travelers | 304 | 90% | 51m |
| Agent C | Travelers | 188 | 83% | 1h 20m |
| Agent D | Night shift | 156 | 92% | 44m |
| Agent E | B2B partners | 97 | 78% | 2h 05m |
Connects to
Alerts and reports
Know on Monday, not at month end.
Backlog on Travelers is up 22% since Friday. Sample alert
Who builds this
