About Clarivoxx
The Story Behind Clarivoxx
Built from experience. Created to make a difference.
Clarivoxx started with a simple idea: the people who take care of customers deserve a place that takes care of them, too.
After years of working in customer support, customer success and team management across different industries, I began to notice a recurring problem. Behind every great customer experience, there are people handling difficult conversations, solving complex problems, managing expectations, supporting teams and trying to make everything work better.
Yet the people doing this work don't always have access to the right resources, practical tools or guidance to help them grow.
CLARIVOXXClari
Clarity
+
Voxx
Voice · Latin vox
- agents led
- 50
- team leads
- 5
- free calculators
- 58
- multilingual support
- 24/7
Why it started
Real customer support work is not theory
There is plenty of advice online, but much of it stays theoretical. Real work is different. Managing a team of fifty agents is not the same as reading about leadership. Improving customer satisfaction requires more than knowing what CSAT means. And building an effective support operation takes more than a collection of generic templates.
I wanted to create something more practical, built around the challenges customer support and customer success professionals actually face every day.
That's how Clarivoxx was born.
The name
Why Clarivoxx?
The name reflects the idea behind the project: clarity, communication, and a voice that deserves to be heard.
Clari: clarity
Making complex concepts easier to understand and turning information into practical action.
Voxx: voice
From vox, the Latin word for voice: communication, the human side of customer experience, and the people whose voices shape the relationship between a business and its customers.
Together, Clarivoxx stands for a simple belief: better communication starts with clarity, and better customer experiences start with people who have the knowledge and tools to make a difference.
Who it is for
More than just another resource
Clarivoxx is designed for the people behind the customer experience. Whether you're taking your first steps into leadership, improving an existing support operation, or building a customer support department from the ground up, Clarivoxx helps you move forward with greater confidence.
Support agents
Handle difficult conversations and grow toward your next role.
Team leaders
Coach, schedule and hit targets with a team that trusts you.
Customer success managers
Onboarding, health scores, renewals, retention and churn.
Operations managers
Staffing, forecasting, SLAs and the KPIs that run the floor.
Heads of support
Build, scale and lead a customer support department.
CX professionals
Improve every touchpoint, from first contact to renewal.
What you'll find on Clarivoxx
Free calculators
CSAT, NPS, churn, AHT, Erlang and more, with the formula shown.
KPIs and metrics
What each support and success metric means and how to use it.
Practical guides
Step-by-step approaches to managing customers and teams.
Ebooks
In-depth playbooks, written from real support leadership.
No unnecessary complexity. No theory for the sake of theory. Just resources designed to help you do your job better.
The founder
Abdessamad Ghanem
Customer Experience & Customer Success
I am a customer-facing professional with experience in customer support, sales, customer success, account management and partner management, working with international customers across MENA and French-speaking markets.
As head of customer support, I built and led a department of 5 team leads and 50 agents, serving B2B partners and B2C travelers in several languages, around the clock. That work is the basis of my book Head of Support.
Looking ahead
A project built to grow with its community
Clarivoxx is an ongoing journey. It grows through new ideas, shared experiences, and the challenges faced by customer experience professionals around the world.
The ambition is not simply to publish content. It's to build a useful destination where people can learn, find inspiration, develop their skills, and discover better ways to work.
Because behind every ticket, every conversation, every metric, and every customer relationship, there is a person trying to make things better. Clarivoxx is here to help them do exactly that.
Let’s build better relationships
Have an idea, project or opportunity?
Let’s connect.