Clarivoxx

Welcome to Clarivoxx HQ

 

Overview

Your customer operations workspace

Everything Clarivoxx can do for a support or customer success team, in one place. The tools are free and keep your data in this browser.

Your workspace

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Reading what this browser has saved…

Example operations dashboard

2 Oct – 31 Oct 2026, compared with the 30 days before

Demo data — a fictional support team, not real Clarivoxx results.

Total conversations4,869▼ 9.0% compared with the previous period

All contacts received

First response time1.7 h▼ 11.2% compared with the previous period

Average wait for the first reply

Avg resolution time7.6 h▼ 5.0% compared with the previous period

Opened to solved

CSAT86.4%▲ 1.5 pts compared with the previous period

Satisfied survey answers

FCR73.7%▲ 1.2 pts compared with the previous period

Solved in the first contact

SLA achievement86.0%▲ 3.3 pts compared with the previous period

Answered within target

Team productivity13.3▼ 7.1% compared with the previous period

Resolved per agent per day

Backlog43▼ 15.7% compared with the previous period

Open at the end of the period

A day in the example team

Example events, not live

  1. 08:05

    Monday volume spike: email queue above 120 open conversations.

  2. 09:30

    Two agents moved from email to chat for the morning peak.

  3. 11:15

    Chat SLA back above the 80% target after the move.

  4. 14:00

    Weekly QA calibration: 12 conversations reviewed by the team leads.

  5. 16:40

    Billing refund macro updated in the knowledge base.

Open a module

Real tools, free, no sign-up needed.

Support team simulatorStaffing, capacity, backlog and SLA for a team you describe.Open Agent Performance CenterMonthly KPIs per agent, targets, QA reviews and coaching notes.Open Workforce plannerA weekly staffing plan: shifts, leave and required vs available agents.Open Customer Success Health CenterHealth scores, renewal risk, success plans and QBR exports per account.Open SOP & knowledge builderWrite procedures and macros from templates, export to PDF or Markdown.Open KPI benchmarkingCompare your monthly KPIs with your own baseline and outside benchmarks.Open CX dashboardBuild a dashboard from your own numbers, one tool at a time.Open AcademyLearning paths that put the guides, tools and templates in order.Open AI CoachAsk a support or customer success question and get a practical answer.Open All calculatorsEvery free calculator for support, CX, success and sales.Open