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SOP & Knowledge Builder
Write the documents a support team runs on: procedures, escalation matrices, refund policies, complaint handling, onboarding checklists, QA scorecards and training. Start from a template, fill in your details and export a clean PDF or Markdown file.
Optional: sync to your account Drafts stay in this browser. Nothing is uploaded.
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How to write support documents people use
- One process per document
- Keep each SOP to one task. Link to other documents instead of copying them.
- Write steps as actions
- Start each numbered step with a verb and name the tool or screen to use.
- Name an owner and a review date
- Someone must keep the document true. Review it when the product or policy changes.
- Reuse shared blocks
- Save tone of voice, data protection and contact sections once and insert them where needed, so they stay the same everywhere.